Computer Purchase, Use, and Support

The Center for Limnology uses the L&S IT Help Desk for computer and technology support. Support requests are submitted through the Halo ticketing system and routed to the appropriate departmental IT staff.

Requesting IT Support

Submit a support ticket using either of the following:

After submitting a request, you will receive a notification confirming that a support ticket has been created.

For the fastest response and to ensure your request is properly tracked and assigned, please submit support requests through the Help Desk rather than contacting individual IT staff directly.

Purchasing a New Computer

All new computer purchases must be initiated by submitting a ticket through IT Support.

When submitting a request through the online support portal:

  1. Select “Request IT Services.”
  2. In the details box, briefly describe:
    • Your role (student, staff, or faculty)
    • The type of computer you are looking to purchase
    • Any special requirements or intended uses for the computer

IT Support will review your request and contact you to schedule a brief virtual meeting to discuss your needs and begin the computer purchasing process.

IT Support Portal: https://support.ls.wisc.edu/portal/

Connecting to WiscVPN

(Email Noah Lottig for information related to Trout Lake Station)

  1. WiscWGuide on how to connect WiscVPN and/or https://it.wisc.edu/services/wiscvpn/
  2. For the portal address, use uwmadison.vpn.wisc.edu
    1. If this portal address does not work, see https://kb.wisc.edu/helpdesk/84893 and look under Use the correct portal address)

Mapping to Shared Drive:

Mac version: 

  1. command K or Finder > Go > Connect to Server
  2. enter: smb://cfl.drive.wisc.edu
  3. ress Connect
  4. enter NetID and password when prompted

Windows version: 

  1. use File Explorer to map to: \\cfl.drive.wisc.edu\cfl
  2. Username: ad\NetID Username
  3. Password: NetID password
  4. Click box – Remember Me

Restoring files from snapshots:  https://kb.wisc.edu/researchdata/internal/96394

Computers are provided for work use, and are paid for by either the specific project (grant) or through general university funds for administrative and operating support staff (101 account). Research staff must speak with the Principle Investigator (PI) for their project to request equipment; administrative and operating support staff should speak with their supervisor.

For comments or suggestions regarding this topic, contact Paul Hanson and Noah Lottig. For edits to this page, contact Kelly O’Ferrell.